Most support tickets shouldn't need a person.
The ones that do should reach the right person already understood. That's what Sortd is for.
Support queues are mostly sorting work.
Look through any product's support inbox and you'll find the same mix. Questions the docs already answer. Bug reports missing the one detail an engineer needs. Feature ideas buried in chat threads and never written down.
Someone on the team spends their day sorting that pile before any real work starts. Sortd started in April 2026 to take that job off their plate. It answers what can be answered, writes up what can't, and hands your team a short list of things that genuinely need them.
It's built for small product teams who would rather ship than triage, and who want AI they can check rather than just trust.
Sneh Modi
Founder
Sneh leads product and engineering at Sortd. He has spent years working across software teams and saw first-hand how much time gets lost in support workflows. He founded Sortd to fix that.
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