Pricing

Start free. Grow into it.

During early access we agree pricing with each team, based on how many apps you run and how many conversations your users have. Every plan includes the widget, AI answers and triage.

Free

Try Sortd on one app.

Free

  • 1 app
  • Widget, AI answers, triage
  • Team inbox
  • Help center, status page, monitors
Request access

Standard

For a product with real users.

On request

  • Everything in Free
  • Several apps and teammates
  • Knowledge base generated from your repo
  • More conversations each month
Talk to us

Pro

Most capable

For teams that want answers from live account data.

On request

  • Everything in Standard
  • Live answers from your API via MCP
  • Bring your own model keys
  • Higher conversation volume
Talk to us

Max

For agencies and platforms running many apps.

Custom

  • Everything in Pro
  • No limits on apps, seats or conversations
  • Partner API to provision your clients
  • Hands-on onboarding
Talk to us

Compare plans

FeatureFreeStandardProMax
Widget: chat, tickets, help, brandingYesYesYesYes
AI answers with sourcesYesYesYesYes
Triage into question, bug, feature requestYesYesYesYes
Team inbox, Slack/Teams/Discord alerts, webhooksYesYesYesYes
Public help center, status page, monitorsYesYesYesYes
MCP for coding assistantsYesYesYesYes
Knowledge base generated from your repoNot includedYesYesYes
Live account answers via MCPNot includedNot includedYesYes
Bring your own model keysNot includedNot includedYesYes
Partner APINot includedNot includedNot includedYes

Beta features (KB Studio, help center Ask AI, voice mode) are available to early-access teams on request.

Questions

Something else? Ask us.

What counts as a conversation?

One support thread with one of your users, however many messages it takes.

Do I need to connect GitHub?

No. Sortd answers from the help articles you write, upload or import. Connecting a repo lets it draft articles for you and answer more technical questions.

Which AI models does Sortd use?

Sortd runs on leading hosted models by default. On Pro and Max you can use your own OpenAI, Anthropic, Gemini or OpenRouter key instead.

Do you train on my data?

No. Your content and your users' conversations are never used to train models.

When will public pricing be available?

When early access ends. We'll publish it on this page.